AI Agents, an overview
Trained assistants assigned to a channel. Follow your instructions, use your knowledge base, hand off to a human when needed.
AI Agents
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core
An AI Agent is a trained assistant assigned to a channel (email, SMS, WhatsApp, or voice). It follows your instructions, uses your knowledge base, and hands off to a human when needed.
Trial gating AI Agents are the only feature gated on trial workspaces. Centurion, To Do, and the three brains are always unlocked.
Related
Agent Self Test
One click test that runs a scripted conversation and grades the agent.
Agent Coaching
When an agent gets something wrong, correct it once, save, and it will not repeat the mistake.
Email Agent
Answers inbound email, drafts replies, and routes to the right person.
SMS Agent
Handles inbound and outbound SMS via Twilio. Compliance controls built in.