Support Tickets

Support is a native ticketing module built into every workspace.

How tickets work - A ticket has a subject, body, requester, assignee, status, and a threaded conversation. - Public replies go back to the customer. Internal notes stay with the team. - Every reply keeps threading intact via the ticket ID in the subject.

Shared team ownership When a new ticket arrives, a notification lands in every team member's Action Centre. The moment one team member handles it, the notification silently disappears for everyone else so nobody duplicates work.

AI triage Centurion drafts a suggested reply for every incoming ticket and posts it into each team member's Action Centre. Accept, edit, or write your own.